ALWAYS ON YOUR SIDE
Of course, we will not leave you on your own after implementation and training. Three consecutive support levels, regular IX FUSION updates and software maintenance give you the comforting assurance that you will receive the best long-term support. This is an invaluable competitive advantage, especially in the otherwise fast-moving fashion industry..
YOU WILL BE IN SAFE HANDS WITH US..
Whenever you have questions about IX FUSION, competent contact persons at INTEX are waiting to answer them immediately and to help you with words and deeds - we call this the customer care concept..
1st-level support takes care of minor problems. If the questions are more far-reaching, the 2nd level support takes over. In the event of serious disruptions or changed requirements, the 3rd level support team is at your side to react with instantaneous efficiency.
Our release concept provides for regular software updates. This way we guarantee that IX FUSION is constantly improving regardless of your individual requirements and remains up to date. It goes without saying that we announce changes at an early stage..
A further component of our support is the maintenance of the software. We regularly check the application and the databases for logic, performance and data consistency. The application thus remains highly efficient and unrestrictedly applicable, databases are kept lean and interfaces as well as the exchange of data function perfectly.